Frequently Asked Questions

Please note it is your responsibility to fully understand all the details of your specific plan. However, please call the office if you have any questions regarding your plan. 

If you have a deductible, you must meet this out-of-pocket expense before your insurance company will start to pay for your treatment. You can obtain this information from your insurance customer service representative.

Your office copay can and will be billed to your address. The copay amount on your card may not be the copay for physical therapy visits. Verify this information with your insurance customer service representative.

Your co-insurance amount is the amount not covered by your insurance plan. You can obtain this information from an insurance customer service representative, or it will be stated on your Explanation of Benefits (EOBs) that come from the insurance company.

If your insurance policy requires a prescription from your primary care physician (PCP) or non-physician (NPP), you must obtain a current prescription from your plan to pay for physical therapy services and a current prescription for the duration of your physical therapy care.

If your policy requires a referral or pre-authorization (PA), you will need to contact your PCP and ask that a current copy be sent to both your insurance company and our office.

BE AWARE: Prescription, referral, and PA have expiration dates and/or a set number of visits. Check to be sure your paperwork has not expired prior to your visit. We will assist you in tracking expiration dates on prescriptions, referrals, and PA once you have begun care with us.

Keep in mind, physical therapy benefits can be deemed utilized by your insurance company if the same billing codes are used by other services such as occupational therapy, speech therapy, massage therapy and/or acupuncture. In addition, naturopathic, physical medicine and chiropractic offices can provide and bill for physical therapy codes. These services can be paid out of the same benefit limit. Please check with your insurance company when you see multiple practitioners. It is your responsibility to track services received from other practitioners in other clinics. If you exceed your plan limits, you are responsible for payment of the services not covered by your plan.

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Compass Manual Therapy ACCEPTS most insurance plans:

• Premera (Blue Cross)
• Aetna
• Regence (Blue Shield)
• Blue Cross / Blue Shield (BCBS)
• First Choice
• Cigna
• Aetna MedAdvantage PPO
• Regence MedAdvantage PPO
• LifeWise
• Kaiser Options or Kaiser PPO 
• Labor & Industries 
• First Person Personal Injury Protection (PIP)

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We DO NOT ACCEPT:

• Medicare (Red, White, and Blue Card)
• DSHS or Medicaid
• Kaiser Core
• United Healthcare
• Veterans' administration 

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*If you don't see your plan, please call to verify.

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Note: Compass Manual Therapy DOES offer a cash/check payment option at time of service if insurance is not billed. 

When using needles there is always a risk of pain occurring. However, pain is individualized, and most needle placements are not felt by patients. Compass Manual Therapy targets muscles that are in disfunction and spasm (i.e. trigger points) and therefore individuals can experience differing comfort levels. 

Depending on patient needs treatment sessions can last anywhere from 15 to 60minutes.  

Please avoid wearing cloths such as skirts, denim, scrubs or anything that restricts movement. 

Yes! There is free parking outside the building site. 

There is a 24hr cancelation policy prior to your appointment time. We understand scheduling conflicts can arise in which case you may cancel your appointment prior to the 24hr deadline.  There is a $125 fee if you do not give a 24hr notice or do not show up to your scheduled appointment time.